Welcome to Jersey Empire Adventure. By using our platform, you agree to the following terms. These terms are designed to keep you safe and ensure a fair game for everyone.
Jersey Empire is a self-guided outdoor adventure. By playing, you acknowledge that:
The game is designed to be played on foot or using public transport (LibertyBus). Use of private cars to move between landmarks is strictly prohibited and may result in disqualification.
Every participating team must include at least one supervising adult (18+ years of age) who remains with the team for the duration of the session.
The game is strictly active between 08:00 and 18:00 local time. Access to game features outside of these hours is disabled for safety and logistical reasons.
Bookings can be rescheduled via the member dashboard up to 24 hours before the session start time.
The "Jersey Empire" Refund Guide
Changed your mind?
We get it, plans change. You can cancel from your Team Dashboard within 48 hours of booking, or message us via our support page if you need help.
The Small Print: Our payment provider (SumUp) charges us as soon as a booking is made. For change-of-mind refunds, a 2.5% processing fee is deducted to cover those non-refundable payment costs.
The Alternative: If you prefer, we can issue 100% of your payment as Jersey Empire Credit for any future game session.
Technical Glitches & Cancellations
If the platform fails (for example app outage, GPS failure, or organiser cancellation), eligible statutory refunds are paid in full to the original payment method and we absorb payment processing costs in those cases.
How to ask for a refund
Request your cancellation from your Team Dashboard, or contact us through our Support page. Every request is reviewed personally and we aim to respond within 24 hours.
If you need help with a decision, please use our Support page.
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